Nope I Didn’t Do It and I Didn’t See A Thing…Detroit News 3-5-2012

Sent an email to someone at the office and immediately realized it contained something you shouldn’t have said? Pounding the keyboard trying to recover it? Sitting there horrified waiting for the fallout?

It was just a mistake and I’ll learn from it. Even Oscar Wilde once said that “Experience is merely the name everyone gives to their mistakes”

They won’t be mad you tell yourself, besides your just gaining experience.

Everyone makes mistakes. What’s important is how you deal with them, as it will influence how your colleagues and superiors perceive you.

If you don’t acknowledge them, become defensive or try to justify them, it can create hostility and lack of trust. Assume responsibility. Don’t blame anyone or anything else, hide it or pretend it didn’t happen.

Don’t cover up small mistakes in the hope they won’t be noticed, as it shouldn’t make a difference whether it was insignificant or serious.

When you make a mistake:

Admit it. Soon as you realize you’ve made a mistake, fess up. Admitting a mistake, shows you have the confidence to own up to it. Others will respect your honesty.

Explain it. Figure out what and why it happened. Once you know be forthright about it, others will feel better knowing that all understand the oversight.

Solve it. Take the initiative. If you make a mistake, create a better plan for the future.

Correct it. If you make a mistake and need time to correct it, do so on your time even if it means working late or through lunch.

Don’t dwell on it. We all make mistakes don’t beat yourself up. Learn from it and move on.

Mistakes happen in the workplace. Often they can be an opportunity for growth. As Winston Churchill said “All men make mistakes, but only wise men learn from their mistakes”.

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About Bruce Rosenblat

Bruce is currently president, partner, and a senior coach at globally renowned PAAR and Company, a High Impact Executive Coaching Firm located in Farmiington Hills, Michigan where he specializes in helping others attain unprecedented futures. After a 30 year run in the mortgage industry Bruce sold his company, North Star Home Lending, Michigan's largest independantly owned relationship based mortgage lender to Bingham Farms, Michigan based Main Street Bank where he also serves as EVP-CMO. Bruce was also an inugural appointee to Michigan's Mortgage Industry Advisory Board. He has a 30 year history of coaching and mentoring sales people to perform at an optimum level.

Posted on February 23, 2012, in Uncategorized. Bookmark the permalink. Leave a comment.

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